Planet wInner offers a helpdesk service 24 hours per day and 365 days per year. At any moment, our helpdesk engineers can be reached in case you should encounter a problem with your wInner system.
Each call is logged in our tracking software enabling us to provide you with detailed feedback on your system. Optionally, we can deliver monthly statistics of calls logged for your business as well as time required for resolution.
The maintenance contract gives the end user the right to receive new versions and updates that are released by Planet wInner. This way you have a system that is always up to date an that evolves with today's lates technologies.
Support is available either via telephone, or via this web-site. In case we need to access your system for an intervention, or upgrade, this can be done by remote connection with your system, eliminating the need for costly visits to your hotel or restaurant.